Aura Coach AI

Support

Last updated: 18 June 2026

Need help with Aura Coach AI, your AI-powered English coach? You're in the right place. Browse the FAQ below, or contact us directly — we usually reply within 2–3 business days.

Contact support
Email: [email protected]
Please include your account email, your device & OS version (iOS or Android), and a short description (a screenshot helps) so we can help faster.

Getting started & sign-in

How do I sign in?

Aura Coach uses Sign in with Apple or Google Sign-In — there is no separate email/password to remember. Open the app and tap "Continue with Apple" or "Continue with Google".

Sign in with Apple shows a hidden / relay email

If you chose "Hide My Email", Apple gives us a private relay address instead of your real one. That's expected and the app works normally. Emails we send (if any) still reach you through Apple's relay.

Subscriptions & billing

What do Pro and Premium unlock?

Aura Coach is free to start. Aura Coach Pro and Premium raise your daily limits across every mode (Scenario, Story, Grammar, Vocab), add more Mind Maps, and add extra custom topics. Subscriptions are auto-renewable.

How am I charged?

All payments are handled by Apple (App Store) or Google (Google Play) through your store account. We never see or store your card or bank details. Your subscription renews automatically until you cancel; you can turn off auto-renew any time.

How do I manage or cancel?

Manage or cancel any time in your device settings — iOS: Settings → Apple ID → Subscriptions → Aura Coach AI; Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Aura Coach AI. You can also reach this from the in-app Manage screen. Cancelling stops the next renewal; you keep access until the end of the paid period.

I paid but don't see my plan / I switched devices

Open the paywall (any "Upgrade" button) and tap Restore Purchases. Make sure you're signed into the same Apple ID (iOS) or Google account (Android) that made the purchase. If it still doesn't appear, email us.

Refunds

Refunds are handled by the store you bought from: Apple at reportaproblem.apple.com, or Google Play at play.google.com/store/account → Order history. We generally can't issue store refunds directly, but contact us if something went wrong and we'll help.

AI lessons & content

How does the AI work?

Lessons, feedback and stories are generated by Google Gemini. The first time you open the app, right after onboarding, you're asked to agree to AI processing before any of your content is sent. You can read our Privacy Policy for details.

I saw content that seems wrong or inappropriate

AI output is filtered, but if something slips through you can report it from Profile → Settings → Report content in the app, or email [email protected]. We review every report.

Audio (text-to-speech) isn't playing

Check that your device isn't on silent/mute and the volume is up. If you've reached your daily listening limit, the option to upgrade appears. Closing and reopening the lesson usually clears temporary glitches.

Account & data

How do I delete my account?

In the app: Profile → Settings → Delete account. This erases your account and learning data. You can also request deletion at aura-coach.sahur.app/delete or by email. Note: deleting your account does not automatically cancel an active subscription — cancel that separately in your App Store / Play Store settings.

What data do you collect?

See our Privacy Policy and Terms of Service. In short: your account email, your learning content and progress, and purchase status — used only to run the app. We do not sell your data and do not use it for advertising.

Still stuck? Email [email protected] — we're happy to help.